“I deliver help, and already have a HAT, why would I possibly benefit from DITA?
Avi, a loyal and critical reader, asks “I already have a suitable tool (RHX5), what could I possibly benefit from… ”
Well, Robo Help is certainly a reputable tool. And, if it works for you, then remember the first rule from Engineering 101: “If it works don’t fix it”.
But if you need to deliver content in multiple channels (PDF), if you need to tailor content for specific audiences, if you want to reuse content for different needs (implementation, training, user guide, troubleshooting, support, etc.), if you need to cut down on translation costs… then IMHO you should be thinking seriously about DITA.
Katriel
P.S. We have posted a new white paper: Find out why DITA matters and what’s in it for you.
