From Training and Documentation to Certification
Monday, June 18th, 2007A lot of the documentation and training that we create is used in a very diffuse way - seminars, user group meetings, ad hoc training for distributors or customersSystemizing this kind of information in a certification/Corporate University serves a dual purpose:
1. Additional revenue stream for corporate, distributors, officeers.
2. Encourages customers, offices and distributors to make “standard” implementations of products (which speeds implementation, lowers support costs and lowers customer TCO).Certification programs are one case where tech writers and trainers can position themselves as a corporate asset, not just as a cost. Go for it!
Katriel
